Shipping policy
Last updated: August 13, 2026
Our goal is to make every delivery as smooth and reliable as possible. Please take a moment to read the information below before placing your order.
Where We Ship
We currently deliver to addresses within the United Kingdom. Your order is shipped directly to the delivery address you enter at checkout.
Order Processing
Every order is processed and dispatched within 1 to 3 business days (Monday to Friday). As soon as your parcel has been dispatched, you will receive an email with your tracking number.
Orders are not processed or shipped on weekends or public holidays.
Order Cut-Off Time
Orders placed before 5:00 PM London time are processed the same business day. Orders placed after this time are processed on the next business day. Our fulfilment team pauses on Friday at 5:00 PM London time and resumes on Monday at 9:00 AM London time.
Delivery Times
| Destination | Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|---|
| United Kingdom | Standard Shipping | 5 to 12 Business Days | Free |
Total delivery time (processing and transit): 6 to 15 business days (Monday to Friday).
All shipping costs are displayed and charged in GBP. Standard shipping within the United Kingdom is free of charge, with no minimum order value.
Every parcel comes with a tracking number and delivery confirmation.
Carriers
Your order is delivered by our trusted partner Royal Mail. The carrier used for your order depends on your location and service availability.
Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can also follow your parcel at any time via our order tracking page, using your order number or tracking number.
Incorrect Addresses and Failed Deliveries
Please check your delivery details carefully at checkout. If a parcel is returned to us because the address was incomplete or incorrect, or because it was not collected in time, we will contact you to arrange redelivery. Any additional shipping costs for redelivery may be charged to you.
Good to Know
- The delivery times above are estimates and can vary due to circumstances outside our control, such as carrier delays, strike action or weather conditions.
- Business days are Monday to Friday, excluding public holidays in the United Kingdom.
- If your order has not arrived within 20 business days of dispatch, contact us and we will investigate it with the carrier.
Thank you for your patience and understanding if a delay does occur.
Your Right to Cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel your order within 14 days of receiving it. This right applies in addition to our own 30-day return window. Full details are set out in our Refund Policy.
Customer Service
Questions about your order or delivery? Our support team is happy to help.
Email: info@sarah-rose.com
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (London time). Saturday and Sunday: 9:00 AM to 4:00 PM (London time).
We aim to respond to all enquiries within 24 hours.
Business Information
Store Name: Sarah Rose
Company Name: Sarah Rose VA
Company Registration Number: 76089347
Business Address: Boereglop 3, 8899CA, Oost-Vlieland, The Netherlands
Email: info@sarah-rose.com
Sarah Rose is a trading name of Sarah Rose VA.